Macmillan Support and Information Centre New Cross Hospital

Hilary Waite 01902 695234

Aim: The Macmillan Support and Information Centre seeks to provide the public, patients and their partners, carers and friends as well as health professionals with high quality, comprehensive, accurate and appropriate information.

The service aims to ensure that information and support is available on an equitable and accessible basis wherever possible, on all issues related to cancer and throughout any stage of a cancer illness in a relaxed and confidential environment.

Location: Main Hospital Street, Open Mon – Fri 10am – 4pm

Macmillan Support and Information Centre Staffing:-

Centre Manager, Welfare Rights/Benefits Adviser Team, Complementary Therapist, Volunteers

But we work closely with:-Clinical Nurse Specialists, Deanesly Centre, Durnell Ward

CHU (Clinical Haematology Unit), Psychology Services/Counselling, Macmillan Nurses

Who uses the Information Centre?

  • Public and people affected by cancer
  • The worried well
  • People with cancer at whatever stage of their illness
  • People caring for someone with cancer
  • Health care professions and students

What services do we provided?

  • Information
  • Support
  • Signposting
  • Financial


  • Health promotion
  • Screening services
  • Types of cancer
  • Treatments
  • Blue Packs
  • Information in other formats and languages


  • Emotional support
  • Complementary Therapies


  • Benefits clinics
  • Blue Badges
  • Macmillan Grants
  • Counselling
  • Look Good Feel Better workshops
  • Nail workshops
  • Support Groups

How Can You Access Service?

  • Drop into Centre By appointment
  • Email to Information Centre address
  • ‘Cancer Care Wolverhampton’ website
  • Telephone
  • Through other staff e.g. CNS’s

Recent Developments:- Benefits Advisors, Library Outreach Post

Statistics 09/10

  • 1199 contacts
  • 18% Breast cancer patients or difficulties
  • 17% Lung Cancer patients
  • 87 contacts for psychological/counselling
  • 755 (63%) financial assistance
  • 144 Macmillan grants (= £39,386.97)
  • 85 patients received aromatherapy
  • Introduced Reiki
  • 179 ladies attended LGFB